Terms of service

Absolutely. For The Cozy Loom, I’d keep the Terms of Service clear, premium, and customer-friendly rather than making them overly legalistic.

Terms of Service

Last updated: October 2026

Welcome to The Cozy Loom. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

1. About The Cozy Loom

The Cozy Loom is a home furnishing and bedding brand offering curated products designed to bring comfort and style to your home.

Throughout these Terms, “The Cozy Loom,” “we,” “us,” or “our” refers to The Cozy Loom. “You” or “customer” refers to any person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use this website only for lawful purposes.

You must not:

Use the website for any fraudulent or unlawful activity.
Attempt to interfere with the security or functioning of the website.
Copy, reproduce, modify, or commercially use our website content, images, branding, logos, or other materials without our written permission.
Provide false or misleading information while placing an order or contacting us.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make every effort to display our products, colours, textures, dimensions, and other details as accurately as possible.

However, actual colours may vary slightly depending on your device screen, lighting conditions, photography, and other display settings.

Product availability may change without prior notice.

We reserve the right to:

Modify product descriptions and specifications.
Update prices.
Discontinue products.
Limit quantities available for purchase.
Correct errors or inaccuracies in product information.

4. Pricing and Payment

All prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

The applicable price at the time of placing your order will be the price charged to you.

Orders are subject to successful payment confirmation and product availability.

If an obvious pricing or listing error occurs, we reserve the right to cancel the affected order and provide a refund of any amount already paid.

5. Orders and Order Acceptance

Placing an order on our website constitutes a request to purchase the selected products.

An order is considered accepted once payment has been successfully received and the order is confirmed by us.

We reserve the right to cancel or refuse an order in circumstances including, but not limited to:

Product unavailability.
Incorrect pricing or product information.
Suspected fraudulent activity.
Incorrect or incomplete customer information.
Delivery limitations.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the customer.

6. Shipping and Delivery

We take every reasonable measure to deliver orders within the delivery timelines mentioned in our Shipping Policy.

Delivery timelines may be affected by circumstances beyond our reasonable control, including courier delays, weather conditions, natural events, strikes, transportation disruptions, or other unforeseen circumstances.

Customers are responsible for providing an accurate and complete shipping address and contact details.

Once an order has been handed over to the courier partner, delivery is subject to the courier's operational processes and serviceability.

For more information, please refer to our Shipping Policy.

7. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

We currently accept returns or exchanges primarily in cases involving:

Incorrect products being delivered.
Products received in damaged or defective condition.

Customers must follow the applicable reporting requirements, including the required opening video and supporting photographs where applicable.

Please review our Return & Refund Policy before placing an order.

8. Customer Information

You are responsible for ensuring that the information provided while placing an order is accurate and complete, including:

Full name.
Shipping address.
Phone number.
Email address.
Payment information, where applicable.

We are not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

9. Intellectual Property

All content appearing on this website, including but not limited to:

The Cozy Loom name and logo.
Product photographs.
Images and graphics.
Text and descriptions.
Website design and layout.
Brand elements and visual identity.

is owned by or licensed to The Cozy Loom and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, or commercially exploit our content without prior written permission.

10. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, payment providers, courier services, or social media platforms.

These third-party services operate independently and may have their own terms and privacy policies.

The Cozy Loom is not responsible for the content, policies, availability, or practices of third-party websites or services.

11. Limitation of Liability

To the extent permitted by applicable law, The Cozy Loom shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Our liability in relation to a specific order shall, to the extent permitted by applicable law, be limited to the amount paid by the customer for the relevant product or order.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

12. Force Majeure

We shall not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, acts of government, strikes, transportation disruptions, technical failures, pandemics, or other unforeseen events.

13. Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes to our business, products, services, or applicable requirements.

The updated version will be posted on this website with the revised “Last updated” date.

Your continued use of the website after such changes constitutes acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms or your use of our website shall be subject to the applicable courts and authorities having jurisdiction in Noida, Uttar Pradesh, India, subject to applicable law.