Shipping policy

Shipping Policy

We aim to deliver all orders within 10 working days from the date of order placement, subject to successful payment confirmation, product availability, and serviceability of the delivery address.

While we make every effort to deliver within the stated timeframe, delivery may occasionally be delayed due to circumstances beyond our reasonable control, including courier delays, weather conditions, natural events, or other logistical disruptions. In such cases, we will make reasonable efforts to facilitate delivery at the earliest possible time.

For orders containing multiple products, we will make reasonable efforts to ship all items together. However, depending on product availability, product characteristics, or logistical considerations, items may be shipped separately.

Orders will be delivered to the shipping address provided by the customer at the time of checkout. If you wish to have products delivered to different addresses, please place separate orders for each delivery address.

How can I check whether my address is serviceable?

Delivery serviceability is determined based on the PIN code entered during checkout. If your PIN code is not currently serviceable, you may be asked to provide an alternative delivery address.

How will my order be delivered?

Orders are shipped through our logistics and courier partners. The courier partner may vary depending on the delivery location and other logistical considerations.

For International Orders

If international shipping is available for your order, any applicable customs duties, taxes, import charges, or other fees imposed by the destination country will be the responsibility of the customer. Such charges vary by country and are outside The Cozy Loom's control.